If you no longer have access to the email associated with your Monniz account (closed box, unavailable provider...), you cannot receive the 2FA code. Two options depending on your situation.
**Option 1, Recovery code.** Upon the first activation of 2FA, Monniz provided you with 10 recovery codes of 8 characters. On the 2FA entry page, click on “Use a recovery code” and enter one of these codes (each is usable only once).
Once a recovery code is used, 2FA is temporarily disabled for 1 hour. You can log in with just your password, update your email if necessary, and then properly reactivate 2FA.
**Option 2, You no longer have your recovery codes.** Contact support at [email protected] with the subject “Reset 2FA” or via WhatsApp at +229 01 95 66 96 26. You will be asked for your ID (the same one used during KYC), a selfie holding the ID, and confirmation of specific information related to your account.
Once your identity is confirmed (usually within a few business hours), 2FA will be disabled. You can then log in, update your email if needed, and reactivate 2FA; a new set of 10 recovery codes will be provided to you.
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